Refund policy
Try risk-free. Love it or send it back.
At Shyaura, we believe luxury should come with peace of mind. That’s why we back every order with a 30-Day Money-Back Guarantee and a No-Hassle Satisfaction Policy, so you can shop with total confidence.
30-Day Money-Back Guarantee
See the brilliance or keep your money.
Our gems are engineered to match the sparkle of $10,000 diamonds—to the naked eye. If you’re not convinced, compare them side-by-side with any natural diamond. If you notice a visible difference, we’ll refund you.
How it works:
- Request a refund within 30 days of receiving your order
- Share a photo of your Shyaura piece next to a diamond of the same cut
- Return your item in original packaging
A USD$19 service fee applies for all returns (covers restocking and inspection). Shipping costs from your original order will also be deducted.
30-Day No-Hassle Satisfaction Guarantee
Too good to be true? Try it anyway.
Every piece is made to order, but if it’s not what you hoped for, send it back—no questions asked.
How it works:
-Notify us on the same day you order at info@shyaura.com with subject: "30 Day Satisfaction Guarantee"
-Try it for up to 30 days. If you’re not satisfied, request a refund via the same email chain
-Return the item (with original packaging) using a trackable shipping service within 45 days
Refunds will be processed once the item is received and inspected.
Service Fees:
-USD $8.97 – Standard Shipping
-USD $23.83 – DHL/UPS Express
These shipping charges are non-refundable once your order has been dispatched.
Returns & Exchanges
Wrong size? Changed your mind? We’ve got you.
You can request a size exchange or store credit within 90 days. Items must be unworn, with tags, and in original packaging.
Steps:
-Email info@shyaura.com with subject: “Refund/Exchange Request”
-Specify your request (refund or exchange, and new size/product if applicable)
-Ship your item using a trackable mail service to the address we provide.
Same service fees apply as above.
For Damaged, Wrong, or Missing Items
If your order arrives damaged, incorrect, or incomplete:
-Contact us within 7 days of delivery with photos or video evidence
-If approved, we’ll send a replacement or issue store credit
-You may be asked to return the original item
No restocking fee is charged for issues caused by our error.
Important Notes
-We do not accept returns for custom pieces, altered items, or sale items
-Items resized or modified by anyone other than Shyaura are not eligible
-Shipping delays do not qualify for refunds (carriers may face unavoidable delays)
-Do not reject delivery—unclaimed packages are not eligible for refunds
Late or Missing Refunds
Refunds may take 2–3 business days to process depending on your bank or payment provider. If you haven’t received your refund after this period, please contact us at info@shyaura.com and we’ll assist you further.
Frequently Asked Questions
Can I return without original packaging?
No, Original packaging is required for all refunds and exchanges.
Can I return a gift?
Only the original purchaser can initiate a return.
Are returns free?
No, Shipping and service fees apply. See policy above.
What if I miss the 30-day deadline?
You may still qualify for store credit or exchange within 90 days, if the item is unused and in its original condition.
Smart sparkle starts with trust.
if you’re not 100% happy, we’ll make it right.